There is no reason I should have all that carpet left over. It took 8 months to get an answer. Not a happy camper. They have lost a loyal customer. I found the Home Depot associates in the carpeting department to be very knowledgeable. This was totally unexpected. He writes a report and submits it to this outsourced install company who has, at this point totally disrespected myself, my time and my work. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. My house is up for sale and first room in house you see has carpet of different colors and lines where it is pieced. Copyright © 2020 Consumers Unified LLC. On May 23rd, 2020 we got a quote to carpet stairs which included floating stairs. Home Depot uses outside installers for this service but the three times (In three different properties) that I have had the carpet's always looked great and was at a significantly less total cost than other retailers. After just 90 days, we noticed that the carpet was showing some distinctive wear patterns. A computerized layout is then prepared, which will give you an idea about the size of carpet you need to … Possibilities run the gamut: carpet is still a traditional choice for bedrooms and living rooms, ... but unlike some of the flooring retailers in our review, Home Depot doesn't offer these samples for free. Installer made appointment quickly and was courteous when he came to measure the rooms. Asked for a refund. The floor looks great and as of this writing, there is only one place where there is a squeak. Carpet install. Home Depot sent an adjuster from manufacturer that said it was normal wear and tear. Home depot sold me the carpet and install over 4000 sq ft 2nd floor and basement. A field tech shows up solo with no carpet or crew. portion of it. It’s designed to be animal-friendly and is the perfect addition for pet owners (and young families) because it combats the … My advice – do not use Home Depot for your flooring needs because of their relationship with USIG. We made the purchase (November of 2018). Installers agreed and called co. We’ve been waiting to book that second job/quote until after they made it right on the stairs. Review: " Awful service " Dont get home depot carpet. I went with her as we made the final choice together on style and color. Home Depot Carpet Reviews Installation. I found out that Mohawk manufactures Lifeproof carpet for Home Depot, and Mohawk points their finger back to Home Depot and their installers. Our content is intended to be used for general information purposes only. 50 per yard. Downstairs carpet was pieced in many sections and showed terrible. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Calls to Romanoff have not been answered. of merchantability, fitness for a particular purpose, or non-infringement. The project was stalled and delayed for 3 months. Next step go to the state contractors board with my complaints. Product was delivered and USIG sent out their best local installer and by mid-July, 2020, the job was completed. The installers did a lot of damage. I hang up. Supposed to be lifetime warranty! They removed the existing flooring and installed the new Pergo throughout the house and it looked very nice. Oh well. Please look else where this carpet is junk spent almost 5,000 dollars for lifeproof carpet for it to be falling apart. We had two adult friends staying with us at the time, but all were never in a position to track dirt or other materials into the house and often took off our shoes. I want everyone to know about The Home Depot's Lifeproof carpet. i walked into the room in bare feet and within 30 … I had several rooms in my house carpet installed by Home Depot. My main reason to write this review is because I feel cheated and angry at the way HD has treated me as a customer. Wasted weeks of my time waiting on them. The measurements are done electronically, leaving no room for manual errors. Provided wrong information on the type of flooring- engineered bamboo instead of solid bamboo. We lined up the "inspector" to come out and basically see what needed to be done. On May 26th, 2020 we ordered the carpet. He said he would call CFI and if they (Home Depot) gets their money back, then we’d get a refund. They subcontract out their work. It was installed by Home Depot, and the installers did a terrible job. He disclosed to my wife that the carpet was not of particularly high quality. The word is out there and this is the least we can do to spare any consumers from using them. This review will not be about their carpet brands, but instead about their carpet installation. Just finished the basement last year so the carpet isn't a year old. The supplier they use CFI...a joke too! Still haven’t received our money back and we’ll pursue other avenues to get it back. We give it a bit, and don’t hear from anyone about the new installation date. Carpet. Don't buy this Garbage carpet, Don't do it, you'll be so sorry.... Next step will be contacting an attorney. An individual contacted my wife and made arrangements to come to the house and inspect the worn carpet (this is about 4-5 months after install). Whether you’re putting in new carpet, installing carpet tiles and carpet padding, or looking for artificial grass to place in your outdoor space, we have the carpeting you’re looking for. Home Depot would not do anything. Shipping options are easy and affordable. I need to put the house on the market. They said the damage is acceptable to them. what you plan to do in the room and what damage is … In late May, 2020, a USIG flooring guy came out to start the fix with the mindset that it would be an easy and quick fix - i.e. So excited. ACS doesn't care about the damage. When I argued that they refused to install it at all. Now It's fraying, seams are showing, loops have pulled up, and it's zippering! I waited nearly a week to hear from them. Go local. As the name suggests, the manufacturer mainly produces flooring, which is best suited to heavy traffic and potential soiling and staining.Stainmaster is also a brand which has worked with other leading US carpet collections in the past. Try to save a few bucks with the "free install" at Home Depot but would not recommend them at all. See reviews below to learn more or submit your own review. Wasn't tucked in, no tack strip or glue was used when installed. They do not apprise you of that fact before you pay although they do tell you the amount will be taken off the flooring project if done with Home Depot. In the meantime, a complaint was made to Home Depot Cares Department. The customer service at such a large store is laughably bad. She said this was unusual and thought it might be a manufacturing defect. He discovered that when the original USIG installers did the work, they had not done the necessary prep work to level the floor where needed. I called the next day and blasted the guy. Until the VERY next day when someone called from CFI to ask how the install was on the 6th. Of course they will! Only then did things finally start to move forward. Got a call back saying enough was seen via photos to go ahead and have the job redone. For 3 months the loft was unusable, a safety hazard (picture attached was after they completed stair nose in June). Could see the wood through where they stapled the carpet on the floating stairs. We reschedule "inspector". They thought it was installed as we thought it was going to be. But I would not wish this nightmare and process upon my enemy. Felt like I was going to lose my balance. privacy. There is another seam that the last couple of inches were not taped heaving another future unraveling. There was a vinyl tile over an … My only comment is to make sure that you are very sure you will use the Depot to install your floors before you sign up and pay for measuring. Everyone else seems to get through just fine on this phone, but for some reason this Install outfit can't figure out how to make an outgoing call. I literally laughed out loud at the woman. Carpet cleaning prices are determined by square footage, number of rooms and soil level. We’ve wasted a ton of time on the phone and three days were wasted for installation that either was done horribly or not done at all because of their lack of communication. After three days, USIG called and told me they might have to replace the entire floor. How do I know I can trust these reviews about Home Depot? 20 trips into the store, they lost my original claim, they denied sending an inspector, until I perused Consumer Affairs, then they sent "an independent inspector" who had just told me he was on a flight back from Georgia, to Los Angeles, during the Covid 19 pandemic! Browse our website for new appliances, bathroom and kitchen remodeling ideas, patio furniture, power tools, BBQ grills, carpeting, … home  |  The lady at CFI then called back and claimed they could use what was here, however, that wouldn’t be enough to stretch around the floating step. They would transfer me to answering machine. No masks were worn and the installers were rude. I kept escalating until finally Home Depot got someone from USIG headquarters to call and work with me. Never mentioned any problems but, when we got the estimate, it said one room could not be carpeted. my brother laid the carpet. Find the best companies in Flooring and Tiling category: Empire Today and Home Depot, Empire Today vs Fifty Floor, Home Depot vs Lowes I was told their install people would contact me to arrange the inspector to come out before anything was replaced. Never, ever, ever again. I told them I wouldn't be available until after 4 and they made the note in my record and said the guy would be at my house around 4. The guy was there to look at the job already done and then decide if it needed to be redone, however that had already been determined. By this time I know that they are not going to call me. I would expect Home Depot to return my money or a good Played phone tag for a week after to get situated. They do not necessarily represent the opinions of Over the next few weeks, several inspectors came out to inspect the flooring installation - 1 independent, 1 from USIG, and 1 from the manufacturer. Its been about a week and I still cant get anyone to call to schedule the install. Family was looking for carpet and after our experiences they were afraid to use Home Depot and went to Lowe’s and were completely satisfied. Home Depot, Burbank, CA did not handle this with customer care or customer satisfaction at all. either express or implied, including, but not limited to, the implied warranties Looked terrible. Both areas pulling up a seams huge trip hazards throughout the house I setup the install for the pad. Not the answer or resolution we were looking for. The fiber material is known to have this kind of problem. CFI had later called the same day to say they could now come tomorrow August 1st as they now apparently have padding! Review: " Run, don't walk, from Home Depot Carpet " I cannot tell you how fed up and disgusted I am with this Big Box nightmare. Don't let these people in your house. After months of research and trying to get something done I finally sent a demand letter to Home Depot corporate office asking them to remove and replace this garbage. Called 3 days. This is completely in acceptable! Unsubscribe easily. I ask what their time windows are and I'm told I'll be called the day prior and told when they would be there. Only one could speak any English, and that wasn’t much. Strong recommendation: do not use Home Depot for your flooring needs as they use a company called "USIG" for their flooring installations. No response. Consumer Reviews. Laid carpet over old pad and took our pad. That converts to $5. He removed boards and began to pour product on the floor to get it to self-level. Home Depot allowed it. Worst customer service. Home Depot uses a company called USIG to do their floor installations, and have used them for roughly 20 years. Had my carpet for four months and is falling apart/flat has a big rip in it, took pictures from the beginning and had to wait for about a month or more for somebody to come look at the carpet because my carpet is literally falling apart. I was to call company. A super rushed job. Name: kelli britton Location: Philadelphia, PA Model: Self stick carpet tile Satisfaction Rating: Very Unsatisfied, 1 out of 5 Review: " This product is very poisonous " Home depot salesperson talked me into this instead of a carpet roll for the convenience. Both Lowe's and Home Depot have been spending millions on advertising to lure-in unsuspecting homeowners by giving away free "basic" carpet installation. In the end (after a year), we got the new floor we wanted with no creaking and squeaking (except in one place so far). I will NOT ever buy Mohawk brands, or Home Depot flooring of any kind. Best Portable: Bissell Little Green Portable Spot and Stain Cleaner. site map  |  Home Depot's customer service is blaming their subcontractors rather than taking responsibility, and they laughed at the suggestion of a credit or discount to us. When The Home Depot asked me to review their new line of LifeProof carpet specifically designed to be “pet proof,” I immediately said yes. Too many subcontractors that don't communicate. I’m appalled! Worst customer service. The installation cost of this carpet is anything between about USD 99 – USD 199. He knowingly over measured, so much that I have enough carpet left to carpet a whole room and still have some left over. I already had had our adjuster out and could tell him what was going to happen, but NO, the inspector had to come out. Now they're saying they're going to need to cut the roll and leave several seams, and we're totally in the dark on when they're going to attempt installation a second time. Home Depot subcontracts to ACS then ACS subcontracts to random people off the street. I tried to get updates several times from USIG about next steps, but I got no information or updates from them. Home Depot - Carpet Services...A joke! We inquired about the 15 year warranty and they indicated that this was not something that fit the warranty. Our home needed new carpeting and it was long overdue. Don't waste your money - could have done a better job myself. I cannot tell you how much I regret this purchase. record of this. The contract stated that the floor would be brought up to specs if it was needed. Sent the wrong color -stair nose (reorder took 3 months and they charged me for their mistake). The work was completed in June, 2019. While Home Depot does not have their own branded carpet, they do have very high-quality carpet at their stores for you to choose from. Well, 4:35 or so he rolls up. The scheduling and the install of the carpet went well with no issues. I called. They said that my carpet has a factory defect when they came out to finally look at it after they left they said different and are not trying to blame it on my dog. Home Depot review from Miami, Ohio rated 1.0/5.0: I chose Home Depot to install my new carpet because their ads said they move furniture. Home Depot Carpet Reviews. Never a call back. Two wall to wall seams are very visible there is a 4 inch cut at the hearth not taped making a future unraveling by the carpet sweeper a distinct possibility. The Home Depot carries a wide range of carpet choices to fit any room, lifestyle, budget and timeline. For most types of flooring, you'll pay a … They sent out a person to measure, and not did he do some measuring. Finally had to go through BBB to get a callback. Was told by store manager we’d hear back by Monday. Overall, we are pleased with our Home Depot carpet installation. NO JOKE! They are revolting and I would give them negative stars if I had the option. Neither multi million dollar company will back their product! I thought they would call back and come see this mess. There were no calls from him. This company is not yet accredited. We’re dumbfounded. Within the aisles, Home Depot has an extensive carpet and flooring department, with specialists who can answer questions and schedule deliveries … They had CFI call us direct and we scheduled the installation date on July 23rd for July 31st. Disappointment. Shop online for all your home improvement needs: appliances, bathroom decorating ideas, kitchen remodeling, patio furniture, power tools, bbq grills, carpeting, lumber, concrete, lighting, ceiling fans and more at The Home Depot. Garbage Carpet. Was told the installers didn’t lay padding down correctly, and acknowledged many more issues with the install that we didn’t even notice and noticed the job was definitely rushed!!! Home Depot Carpet Installation reviews: Terrible Service. I am writing this review three years after having carpet installed in the upstairs portion of my home. The salesman said it would be 50.00 dollars for the measuring and that it would be deducted from the total price if we purchased the carpet. The window I had been given was between 3-5, I think. We held off until our last pet was no longer with us (although sad to see her go). Moral of the story...don’t use Home Depot for carpet. We were contacted by HD and told that there was nothing that could be done related to the carpet (confirmed by store representative). The Home Depot website has a raft of customer reviews for LifeProof carpeting, on the whole they are very positive, many customers commenting on how soft the carpets feel and how impressed they are with the stain resistance; however, some customers also mentioned that the plush carpets did … A few minutes later, we got a call saying they didn’t have padding, blamed Home Depot and said they weren’t coming. We contracted with Home Depot to have our existing Pergo and tile removed throughout the house, and then have all that replaced with new Pergo purchased through Home Depot. Considering returning the order and going with another company. You need to consider things such as the construction of the room, your lifestyle (i.e. Half of our floor had been pulled up down to the cement; furniture and appliances had been moved; our refrigerator was in our living room; our home was in disarray (and it stayed this way for two months). This was a relatively substantial purchase for about 3,000 sq-ft (325 sq-yards) of carpet. Carpet Installation Complaint. Romanoff goons came to install my living and bed rooms. Review the Top Rated Carpet Brands - 2020 Best & Most Popular Carpet Manufacturers There is more to purchasing the right carpet for a room than choosing the color and style you like. They are revolting and I would give them negative stars if I had the option. 5pm...nothing. All Rights Reserved. Make no mistake, Home Depot has called and gotten it's money for the new pad. They are fine with selling customers what they do not need. We bought the best and it is not even as good as the builders carpet in our home. And he had to come out on a day I was working so I rearranged my schedule to meet him at 4pm. carpet supply stores sell padd for $1,75- $2.25 per yard Lowes and home depot will charge .99 cent per square foot That converts to $9.00 per square yard I install locally for $3-4 per square yard out of town for $4-5 per square yard and if the job is big enough will go anywhere in … Just ridiculous. Finally, after speaking to a great rep at the local store….we got optimistic things were gonna finally get done. Do not buy this carpet! I have to set aside my Entire day to wait to hear when they decide to show up and do their job. Get buying tips about Flooring delivered to your inbox. June 12th...they were coming to install! The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. We value your privacy. The guy lied and said he had been trying to call me. Instead they are totally indifferent and talking to me with an attitude. Sign up to receive our free weekly newsletter. Nothing further could or would be done. The principal is, in the first year expensive carpet should not look like this. Right away we got the water removed and the carpet pulled up. I offered to screen shot my recent call log and send it to him. A link has directed you to this review. I got a contract from them and their subcontractor. Review: " Disappointed " Shopped around and decided to go with Home Depot carpet and install. The guy was again supposed to come at 4...nothing. However, the USIG installers had not checked the cement foundation to ensure it was level before putting down the new flooring. They chipped my bathroom floor tile, denining it of course. NO show, NO phone call. But, just getting our money back isn’t satisfying either. They claimed yes!! We then called the store manager and explained our frustration. The carpet looks good and shows no sign of wear. We called our field tech and was told CFI was waiting on Home Depot to order the carpet. Affordable shipping options. I went to Home Depot for pricing on new carpet and received what I thought was a good price for Stainmaster carpet. FYI: I have been told the carpet pad makes a difference in how long the carpet I have always got the thickest pad available at home depot. The carpet is worn, and the threads are running. Once a measurement is taken and you pay the $49 fee, they will not give out the floor measurements to you. Rude and indifferent store manager and customer service. They would not replace, repair, or even clean the carpet. Home Depot is well known for their mega-warehouses filled with home improvements tools, supplies, fixtures, and more. I understand a little, but the amount left over wAs ridiculous. All I did was vacuum it. Finally, a supervisor called and requested photos. Let us help with your project today! The measurement process was easy and completed in a timely fashion. After dumping thousands of dollars on stuff there recently, we’ll stop supporting them. This individual looked at the carpet. We’ll start sending you the news you need delivered straight to you. He inspected my carpet, and told Mohawk he found no manufacturing defects or "wear." The cost was in the thousands. Couldn't talk to anyone. We were told we’d hear from the “best of the best” with stairs to make an appointment which ended up being made for July 6th. Stairs are priced at $3 per step. Do not order carpet if you expect them to move furniture downstairs. - taking a few floor boards out here and there, filling in the low spots, and then reinstalling the floor boards. He lied and said he had called. The carpet was salvageable but some pad was not. If you would like to check out reviews for carpet brands go to our carpet company review page.. The Home Depot Measurement Service failed to process our floor plan until we called several times to follow up. June 12th, was a disaster. 4:30...nothing. She made contact with individuals in the HD organization to follow-up. Downstairs carpet was pieced in many sections and showed terrible. PetProof carpet is the best carpet for pets. Meanwhile, every time we called Home Depot, they blamed CFI or was told it was being worked on and upper management was looking into it, yet nobody from upper management ever reached out to us. July 31st - we get a call that CFI will be here in one hour!!!! Never really got an apology. For more information about reviews on please visit our They make up a portion of the free installation costs with increased carpet and padding charges. We had a good idea what we were looking for. Installed in one room in my home, a room that wasn't even being used. I have used Home Depot (HD) as my "go-to" place for home items, tools, garden, pool, etc for over 30 years. So excited!!! Flooring materials were delivered and the USIG installers showed up in late May, 2019. The installers are great but HD was terrible. Nothing. Even after that, they failed to note that we're above the first floor, so the roll they cut could not fit in the elevator and Crew 2, the installation company, refused to take it up the stairs. We’re not asking for handouts or anything free. 4:15 I called and "Sean", the remote customer service with Install guy says he (the inspector) is about 3 minutes out. Barely got a sympathetic apology. She asked what we wanted (which was a refund) and that seems to be her only task with all of this. Took 6 weeks and “lost carpet” to get our carpet. Eventually, Home Depot and USIG agreed that USIG would come out and correct the problem (whatever effort that would entail) so that the floor did not squeak. It's garbage! In my experience Home Depot … It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. We asked the installers if they were aware of what happened before and wanted to verify it would be done correctly with the padding, etc. I've also sent a copy of this demand letter to our Washington state Attorney Generals office! 4pm rolled around...nothing. Almost feels like they are discriminatory. They would get back to me. Called June 13th to the local store to voice concerns. I cannot tell you how fed up and disgusted I am with this Big Box nightmare. ConsumerAffairs is not a government agency. VERY DISAPPOINTED. Since this … We are seniors with little to no traffic in our home. Nothing. We were so excited about finally getting this all taken care of! Stainmaster is a popular carpet brand with families and pet owners. Unsubscribe easily. Awful carpet. Get matched with a contractor or specialist on HomeAdvisor. Home Depot Carpet Warranty reviews: Not honoring warranties and Guarantees on rugs and installation. I will shorten my story as best I can. I bought less than 800sf of Lifeproof Morningside rice paper carpet, and their highest quality carpet pad, and paid $4500.00 for this garbage!